Support for Operating Your Smart Meter Gateway
With our SMGW support, we assist you with technical questions regarding the installation, commissioning, configuration, and operation of your smart meter gateway. Drawing on our many years of experience and established processes, we offer you reliable and structured support.
Our Services for SMGW Customers
Electronic Order Form
Securely encrypted and following proven FNN processes
To place your SMGW order using an electronic delivery note (eLS), please download the following S/MIME certificate and include it in your email to els@ppcbeta.d-f.cc:
Effective Date:
February 26, 2026, through February 27, 2028
Fingerprint:
8cf1 e74a 439d ddb3 bffa ae17 a74b 0492 71e2 2f2d
Information Portal
All the latest information about the smart meter gateway, always up to date and accessible from anywhere:
- Data Sheets
- Instructions
- Manuals
- Certificates
- Processes
- FAQs
(Registration required)
Ticket System
- Personalized Assistance from PPC Experts
- Overview of Previously Resolved Issues and Best Practices
(Login required)
Are you already a PPC customer but don’t have a login yet?
SiLke Portal
A user-friendly and securely operated web application for managing permissions and devices within the secure supply chain—anywhere, anytime!
SIM Card Management
Target Attribute List Generator
- Simple Device Configuration
- Transmission of configuration data to our production department
(Registration required)
Practical SMGW Training Courses
Many issues can be avoided in advance through sound technical expertise. That is why our hands-on SMGW training courses complement our support services. We provide you with the necessary know-how for the installation, commissioning, configuration, and safe operation of smart meter gateways.