How can we help you?
On this page, you can quickly find more information related to your inquiry.
A smart meter gateway will be installed at your home
Your metering point operator or energy provider is generally responsible for the installation, operation, and billing of your smart electricity meter.
You can find answers to frequently asked questions about smart meter gateways, meter readings, device displays, and the installation of a smart metering system in our FAQ for residential customers.
Directions to Us
Are you interested in rollout solutions, would you like to discuss a project with us, or do you have a general business inquiry?
We carefully review every inquiry and do our best to connect you with the right contact as quickly as possible. Depending on the subject matter and the necessary technical coordination, processing your request may take some time.
Do you need technical support?
If you have specific questions about our products and services, our specialized support teams are here to help. There, you’ll find the right contact person for your inquiry and can submit the necessary information directly.
SMGW Support
Support for technical questions regarding smart meter gateways, their installation, and their operation.
GWA Support
Support for gateway administrators regarding questions about the administration and operation of smart metering systems.
BPL Support
Technical support for the planning, installation, commissioning, and operation of broadband powerline networks.
Support for Businesses
Support for any other technical or organizational issues related to our products and our collaboration with PPC.