{"id":12036,"date":"2023-03-14T12:45:58","date_gmt":"2023-03-14T11:45:58","guid":{"rendered":"https:\/\/www.ppc.d-f.cc\/?page_id=12036"},"modified":"2026-01-22T16:36:59","modified_gmt":"2026-01-22T15:36:59","slug":"support","status":"publish","type":"page","link":"https:\/\/ppc.d-f.cc\/en\/produkte\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 faded-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-position: right top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;'><div class=\"fullwidth-faded\" style=\"background-color:rgba(255,255,255,0);background-image: url(https:\/\/www.ppc.d-f.cc\/wp-content\/uploads\/2023\/03\/PPC-SMGW-Installation_anzeige_OOL2-scaled.jpg);background-position:right top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"><\/div><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_2_5 fusion-builder-column-7 fusion-two-fifth fusion-column-first 2_5\"  style='margin-top:0px;margin-bottom:20px;width:40%;width:calc(40% - ( ( 4% ) * 0.4 ) );margin-right: 4%;'><div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"margin-left: auto;margin-right: auto;margin-top:;\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_3_5 fusion-builder-column-8 fusion-three-fifth fusion-column-last 3_5\"  style='margin-top:200px;margin-bottom:100px;width:60%;width:calc(60% - ( ( 4% ) * 0.6 ) );'><div class=\"fusion-column-wrapper\" style=\"background-color:#ffffff;padding: 20px 40px 40px 40px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-bottom:30px;\"><h2 class=\"title-heading-left\" style=\"margin:0;color:#2d4966;\"><h2>Information for private individuals<\/h2><\/h2><\/div><div class=\"fusion-text\"><p><strong><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Do you have questions about Smart Meter Gateways?<\/span><\/span> <\/strong><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">We&#8217;re here to help!<\/span><\/span><\/p>\n<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">We have compiled some FAQs here.<\/span><\/span><\/p>\n<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Please note: As a private customer, your Smart Meter and Smart Meter Gateway are provided and managed by your Metering Point Operator (the &#8216;Messstellenbetreiber&#8217; or &#8216;MSB&#8217;, in German).<\/span><\/span><\/p>\n<p><strong><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If you have specific questions about <em>your<\/em><\/span><\/span><\/strong><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\"><strong> Smart Meter Gateway<\/strong> and how it is operated, you should contact your Metering Point Operator<\/span><\/span><strong><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">.<\/span><\/span><\/strong><\/p>\n<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If you don&#8217;t know who that is, you can usually find their name on your electricity meter or electricity bills. Look for <em>&#8220;Messstellenbetreiber<\/em>&#8221; or &#8216;<em>MSB<\/em>&#8216; if your bill is in German. It might be a company name, or a code.<br \/>\n<\/span><\/span><\/p>\n<p><strong>If you are concerned about your electricity bill<\/strong>, and how it is measured now you have a Smart Meter Gateway, you should contact your energy provider or utility.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.fusion-button-bar):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):not(.fusion-breadcrumb-link) , .fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.fusion-button-bar):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):not(.fusion-breadcrumb-link):before, .fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.fusion-button-bar):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):not(.fusion-breadcrumb-link):after {color: #0097d8;}.fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.fusion-button-bar):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):not(.fusion-breadcrumb-link):hover, .fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.fusion-button-bar):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):not(.fusion-breadcrumb-link):hover:before, .fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.fusion-button-bar):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):not(.fusion-breadcrumb-link):hover:after {color: #0097d8;}.fusion-fullwidth.fusion-builder-row-3 .pagination a.inactive:hover, .fusion-fullwidth.fusion-builder-row-3 .fusion-filters .fusion-filter.fusion-active a {border-color: #0097d8;}.fusion-fullwidth.fusion-builder-row-3 .pagination .current {border-color: #0097d8; background-color: #0097d8;}.fusion-fullwidth.fusion-builder-row-3 .fusion-filters .fusion-filter.fusion-active a, .fusion-fullwidth.fusion-builder-row-3 .fusion-date-and-formats .fusion-format-box, .fusion-fullwidth.fusion-builder-row-3 .fusion-popover, .fusion-fullwidth.fusion-builder-row-3 .tooltip-shortcode {color: #0097d8;}#main .fusion-fullwidth.fusion-builder-row-3 .post .blog-shortcode-post-title a:hover {color: #0097d8;}<\/style><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-9 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:20px;'><div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"margin-left: auto;margin-right: auto;margin-top:;\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-10 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:20px;'><div class=\"fusion-column-wrapper\" style=\"background-color:#acd4f1;padding: 20px 20px 20px 20px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-bottom:30px;\"><h3 class=\"title-heading-left\" style=\"margin:0;color:#2d4966;\"><h2 style=\"text-align: center;\">Manuals &amp; Software<\/h2><\/h3><div class=\"title-sep-container\"><div class=\"title-sep sep-\" style=\"border-color:#e2e2e2;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12036-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-12036-3 .panel-title a .fa-fusion-box:before{ font-size: 18px; width: 18px;}.fusion-accordian  #accordion-12036-3 .panel-title a{font-size:18px;}.fusion-accordian  #accordion-12036-3 .fa-fusion-box { background-color: #2b4867;border-color: #2b4867;}.fusion-accordian  #accordion-12036-3 .panel-title a:hover, #accordion-12036-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #2b4867;}.fusion-accordian  #accordion-12036-3 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-12036-3 .panel-title a:hover .fa-fusion-box { background-color: #2b4867!important;border-color: #2b4867!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-12036-3\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"0ecc9b27022bcccb0\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#0ecc9b27022bcccb0\" href=\"#0ecc9b27022bcccb0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">SMGW-Manual<\/span><\/a><\/h4><\/div><div id=\"0ecc9b27022bcccb0\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The complete manual for using the Smart Meter Gateway as an end user.<\/p>\n<div class=\"fusion-button-wrapper\"><style type=\"text\/css\">.fusion-button.button-10 .fusion-button-text, .fusion-button.button-10 i {color:#ffffff;}.fusion-button.button-10 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-10:hover .fusion-button-text, .fusion-button.button-10:hover i,.fusion-button.button-10:focus .fusion-button-text, .fusion-button.button-10:focus i,.fusion-button.button-10:active .fusion-button-text, .fusion-button.button-10:active{color:#2b4867;}.fusion-button.button-10:hover .fusion-button-icon-divider, .fusion-button.button-10:hover .fusion-button-icon-divider, .fusion-button.button-10:active .fusion-button-icon-divider{border-color:#2b4867;}.fusion-button.button-10:hover, .fusion-button.button-10:focus, .fusion-button.button-10:active{border-color:#ffffff;}.fusion-button.button-10 {border-color:#ffffff;border-radius:2px;}.fusion-button.button-10{background: #2b4867;}.fusion-button.button-10:hover,.button-10:focus,.fusion-button.button-10:active{background: #ffffff;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-10 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ppc.d-f.cc\/wp-content\/uploads\/2022\/12\/PPC_Smart-Meter-Gateway_Handbuch-fuer-Verbraucher_v.4.1.pdf\"><i class=\"fa-file-download fas button-icon-left\"><\/i><span class=\"fusion-button-text\">Download Version 1 <\/span><\/a><\/div><div class=\"fusion-button-wrapper\"><style type=\"text\/css\">.fusion-button.button-11 .fusion-button-text, .fusion-button.button-11 i {color:#ffffff;}.fusion-button.button-11 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-11:hover .fusion-button-text, .fusion-button.button-11:hover i,.fusion-button.button-11:focus .fusion-button-text, .fusion-button.button-11:focus i,.fusion-button.button-11:active .fusion-button-text, .fusion-button.button-11:active{color:#2b4867;}.fusion-button.button-11:hover .fusion-button-icon-divider, .fusion-button.button-11:hover .fusion-button-icon-divider, .fusion-button.button-11:active .fusion-button-icon-divider{border-color:#2b4867;}.fusion-button.button-11:hover, .fusion-button.button-11:focus, .fusion-button.button-11:active{border-color:#ffffff;}.fusion-button.button-11 {border-color:#ffffff;border-radius:2px;}.fusion-button.button-11{background: #2b4867;}.fusion-button.button-11:hover,.button-11:focus,.fusion-button.button-11:active{background: #ffffff;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-11 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ppc.d-f.cc\/wp-content\/uploads\/2023\/03\/Handbuch-fuer-Verbraucher.pdf\"><i class=\"fa-file-download fas button-icon-left\"><\/i><span class=\"fusion-button-text\">Download Version 2 <\/span><\/a><\/div><\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"2de99b80dcb5fa8eb\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#2de99b80dcb5fa8eb\" href=\"#2de99b80dcb5fa8eb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">Transparency and display software<\/span><\/a><\/h4><\/div><div id=\"2de99b80dcb5fa8eb\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div class=\"fusion-text\">\n<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">With &#8220;TRuDI&#8221;, the BundesDisplay working group has developed software for intelligent measuring systems in private households.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">The transparency and display software enables the end user to see their energy requirements in a uniform, manufacturer-independent manner and to check the invoice.<\/span><\/span><\/p>\n<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">TRuDI is available for public download free of charge as operating system-independent open source software.<\/span><\/span><\/p>\n<div class=\"fusion-button-wrapper\"><style type=\"text\/css\">.fusion-button.button-12 .fusion-button-text, .fusion-button.button-12 i {color:#ffffff;}.fusion-button.button-12 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-12:hover .fusion-button-text, .fusion-button.button-12:hover i,.fusion-button.button-12:focus .fusion-button-text, .fusion-button.button-12:focus i,.fusion-button.button-12:active .fusion-button-text, .fusion-button.button-12:active{color:#2b4867;}.fusion-button.button-12:hover .fusion-button-icon-divider, .fusion-button.button-12:hover .fusion-button-icon-divider, .fusion-button.button-12:active .fusion-button-icon-divider{border-color:#2b4867;}.fusion-button.button-12:hover, .fusion-button.button-12:focus, .fusion-button.button-12:active{border-color:#ffffff;}.fusion-button.button-12 {border-color:#ffffff;border-radius:2px;}.fusion-button.button-12{background: #2b4867;}.fusion-button.button-12:hover,.button-12:focus,.fusion-button.button-12:active{background: #ffffff;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-12 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ptb.de\/cms\/ptb\/fachabteilungen\/abt2\/fb-23\/ag-234\/info-center-234\/trudi.html\"><i class=\"fa-external-link-alt fas button-icon-left\"><\/i><span class=\"fusion-button-text\">Further information &amp; Download<\/span><\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"f4732bebc1bf3f40a\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#f4732bebc1bf3f40a\" href=\"#f4732bebc1bf3f40a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">Installation<\/span><\/a><\/h4><\/div><div id=\"f4732bebc1bf3f40a\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>How does the installation of an intelligent measuring system work?<\/p>\n<div class=\"fusion-video fusion-youtube\" style=\"max-width:600px;max-height:360px;\"><div class=\"video-shortcode\"><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/OC4cbQVRNkg?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; fullscreen\"><\/iframe><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-11 fusion-one-full fusion-column-first fusion-column-last fusion-no-small-visibility 1_1\"  style='margin-top:0px;margin-bottom:20px;'><div class=\"fusion-column-wrapper\" style=\"background-color:#c4ced4;padding: 20px 20px 20px 20px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-bottom:30px;\"><h3 class=\"title-heading-left\" style=\"margin:0;color:#2d4966;\"><h2 style=\"text-align: center;\">FAQs<\/h2><\/h3><div class=\"title-sep-container\"><div class=\"title-sep sep-\" style=\"border-color:#e2e2e2;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12036-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-12036-4 .panel-title a .fa-fusion-box:before{ font-size: 18px; width: 18px;}.fusion-accordian  #accordion-12036-4 .panel-title a{font-size:18px;}.fusion-accordian  #accordion-12036-4 .fa-fusion-box { background-color: #2b4867;border-color: #2b4867;}.fusion-accordian  #accordion-12036-4 .panel-title a:hover, #accordion-12036-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #2b4867;}.fusion-accordian  #accordion-12036-4 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-12036-4 .panel-title a:hover .fa-fusion-box { background-color: #2b4867!important;border-color: #2b4867!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-12036-4\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"49b0989fcbe56dad1\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#49b0989fcbe56dad1\" href=\"#49b0989fcbe56dad1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is a Smart Meter Gateway and what does it do?<\/span><\/a><\/h4><\/div><div id=\"49b0989fcbe56dad1\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span class=\"ts-alignment-element\">A<\/span>\u00a0Smart Meter G<span class=\"ts-alignment-element\">ateway<\/span>\u00a0<span class=\"ts-alignment-element\">is the<\/span>\u00a0<span class=\"ts-alignment-element\">interface<\/span>\u00a0<span class=\"ts-alignment-element\">between<\/span>\u00a0the\u00a0<span class=\"ts-alignment-element\">smart<\/span>\u00a0<span class=\"ts-alignment-element\">meter<\/span><span class=\"ts-alignment-element\">\u00a0in<\/span>\u00a0<span class=\"ts-alignment-element\">your<\/span>\u00a0home, or\u00a0<span class=\"ts-alignment-element\">own<\/span>\u00a0<span class=\"ts-alignment-element\">energy<\/span>\u00a0<span class=\"ts-alignment-element\">generation<\/span>\u00a0<span class=\"ts-alignment-element\">plant (if you have one)<\/span>\u00a0<span class=\"ts-alignment-element\">and<\/span>\u00a0<span class=\"ts-alignment-element\">the<\/span>\u00a0<span class=\"ts-alignment-element\">public power\u00a0<\/span><span class=\"ts-alignment-element\">grid<\/span><span class=\"ts-alignment-element\">.<\/span><\/p>\n<p><span class=\"ts-alignment-element\">Devices connected to the Smart Meter Gateway can send and receive data securely, without any interference.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"cda89cdd805306b73\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#cda89cdd805306b73\" href=\"#cda89cdd805306b73\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is an Intelligent Metering System (iMSys)?<\/span><\/a><\/h4><\/div><div id=\"cda89cdd805306b73\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>An intelligent metering system is a smart meter combined with a Smart Meter Gateway (SMGW).<\/p>\n<p>These two devices together can measure power consumption at the actual time of use (for example, per day, week, month, year).<\/p>\n<p>More about the Smart Meter Gateway here<\/p>\n<div class=\"fusion-button-wrapper\"><style type=\"text\/css\">.fusion-button.button-13 .fusion-button-text, .fusion-button.button-13 i {color:#ffffff;}.fusion-button.button-13 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-13:hover .fusion-button-text, .fusion-button.button-13:hover i,.fusion-button.button-13:focus .fusion-button-text, .fusion-button.button-13:focus i,.fusion-button.button-13:active .fusion-button-text, .fusion-button.button-13:active{color:#2b4867;}.fusion-button.button-13:hover .fusion-button-icon-divider, .fusion-button.button-13:hover .fusion-button-icon-divider, .fusion-button.button-13:active .fusion-button-icon-divider{border-color:#2b4867;}.fusion-button.button-13:hover, .fusion-button.button-13:focus, .fusion-button.button-13:active{border-color:#ffffff;}.fusion-button.button-13 {border-color:#ffffff;border-radius:2px;}.fusion-button.button-13{background: #2b4867;}.fusion-button.button-13:hover,.button-13:focus,.fusion-button.button-13:active{background: #ffffff;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-13 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.bsi.bund.de\/EN\/Themen\/Unternehmen-und-Organisationen\/Standards-und-Zertifizierung\/Smart-metering\/Smart-Meter-Gateway\/smart-meter-gateway_node.html\"><i class=\"fa-external-link-alt fas button-icon-left\"><\/i><span class=\"fusion-button-text\">Federal Office for Information Security<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"eeccb8029a27c612c\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#eeccb8029a27c612c\" href=\"#eeccb8029a27c612c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why do we need intelligent metering systems?<\/span><\/a><\/h4><\/div><div id=\"eeccb8029a27c612c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Under German energy law both the power supply and your energy data must be kept secure. The intelligent metering system was designed to protect both your meter data and the electricity supply from cyber attacks.<\/p>\n<p>The relevant law is called the GDEW, in English;<em>\u00a0The Act on Metering Point Operation and Data Communication in Smart Energy Networks.<\/em><\/p>\n<p>Read more here:\u00a0<a class=\"external-link\" href=\"https:\/\/www.bsi.bund.de\/EN\/Das-BSI\/Auftrag\/Gesetze-und-Verordungen\/Smart-Metering-GDEW-MsbG\/smart-metering-gdew-msbg.html\" rel=\"nofollow\">https:\/\/www.bsi.bund.de\/EN\/Das-BSI\/Auftrag\/Gesetze-und-Verordungen\/Smart-Metering-GDEW-MsbG\/smart-metering-gdew-msbg.html<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"d3a1fce2f26577a64\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#d3a1fce2f26577a64\" href=\"#d3a1fce2f26577a64\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is the advantage to me of the intelligent metering system?<\/span><\/a><\/h4><\/div><div id=\"d3a1fce2f26577a64\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The first difference you will notice is that you don&#8217;t have to report your meter readings, or have a meter reader visit your house. The next is that your bills will be more accurately based on your actual consumption, not an estimate.<\/p>\n<p>What won&#8217;t be quite so obvious, is the effects the iMSys has on the efficiency of the whole energy system, as power and grid companies get more accurate data about energy use.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"4fd947a67d544fad4\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#4fd947a67d544fad4\" href=\"#4fd947a67d544fad4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">Are data protection and data security guaranteed?<\/span><\/a><\/h4><\/div><div id=\"4fd947a67d544fad4\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Energy Law sets very high requirements for data protection and data security. The Federal Office for Information Security (BSI) drew up so-called BSI protection profiles and technical guidelines for this purpose and is constantly reviewing and developing them. Security standards for energy data are even higher than those for internet banking. The law specifies who can see the data, and the specific purposes for seeing it. Once the data has been used for that purpose it should be deleted.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"dc33753329baf5600\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#dc33753329baf5600\" href=\"#dc33753329baf5600\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is the Smart Meter Gateway the same as a Smart Meter?<\/span><\/a><\/h4><\/div><div id=\"dc33753329baf5600\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The smart meter gateway is not a meter. It records the meter readings, stores and processes them, and then transmits them in encrypted form to your metering point operator. Throughout the entire process, your meter readings are protected against manipulation and unauthorised access.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"1882f3b06ff17774c\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#1882f3b06ff17774c\" href=\"#1882f3b06ff17774c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why would I share my smart meter data with anyone?<\/span><\/a><\/h4><\/div><div id=\"1882f3b06ff17774c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Most of all, so your energy provider charges you correctly for what you&#8217;ve used, or pays you for energy you&#8217;ve generated, if you have renewables in your home.<\/p>\n<p>You might want to see your own energy use, and where you can make savings.<\/p>\n<p>You might want to give permission to a home automation company, if you have an alarm system, or a health monitoring system in your home.<\/p>\n<p>If you have a battery or a charging station for an electric vehicle, you might want to share when you have extra capacity, that can be used in the power grid.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"aba911e00879ae0b6\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#aba911e00879ae0b6\" href=\"#aba911e00879ae0b6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">How much will the installation cost me, and do I have to do it myself?<\/span><\/a><\/h4><\/div><div id=\"aba911e00879ae0b6\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Installing the Smart Meter and Smart Meter Gateway is the responsibility of your energy provider, the management of the equipment is done by a metering point operator. Like your old metering equipment, some of the cost is included in your bill, but the law strictly limits how much the end customer has to pay.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"017073195ee14a16c\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#017073195ee14a16c\" href=\"#017073195ee14a16c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I access the data in my Smart Meter Gateway?<\/span><\/a><\/h4><\/div><div id=\"017073195ee14a16c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Software called TRuDI is provided by the\u00a0Physikalisch-Technische Bundesanstalt (PTB) that can give people access to their billing data.<\/p>\n<p>More information about TRuDI is here<\/p>\n<div class=\"fusion-button-wrapper\"><style type=\"text\/css\">.fusion-button.button-14 .fusion-button-text, .fusion-button.button-14 i {color:#ffffff;}.fusion-button.button-14 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-14:hover .fusion-button-text, .fusion-button.button-14:hover i,.fusion-button.button-14:focus .fusion-button-text, .fusion-button.button-14:focus i,.fusion-button.button-14:active .fusion-button-text, .fusion-button.button-14:active{color:#2b4867;}.fusion-button.button-14:hover .fusion-button-icon-divider, .fusion-button.button-14:hover .fusion-button-icon-divider, .fusion-button.button-14:active .fusion-button-icon-divider{border-color:#2b4867;}.fusion-button.button-14:hover, .fusion-button.button-14:focus, .fusion-button.button-14:active{border-color:#ffffff;}.fusion-button.button-14 {border-color:#ffffff;border-radius:2px;}.fusion-button.button-14{background: #2b4867;}.fusion-button.button-14:hover,.button-14:focus,.fusion-button.button-14:active{background: #ffffff;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-14 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ptb.de\/cms\/ptb\/fachabteilungen\/abt2\/fb-23\/ag-234\/info-center-234\/trudi.html\"><i class=\"fa-external-link-alt fas button-icon-left\"><\/i><span class=\"fusion-button-text\">Transparency- und Displaysoftware TRuDI<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"1a797baf63619fdd2\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#1a797baf63619fdd2\" href=\"#1a797baf63619fdd2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\"><\/i><\/span><span class=\"fusion-toggle-heading\">Further Information<\/span><\/a><\/h4><\/div><div id=\"1a797baf63619fdd2\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Information on the introduction of intelligent measuring systems and answers to frequently asked questions can be found here:<\/p>\n<div class=\"fusion-button-wrapper\"><style type=\"text\/css\">.fusion-button.button-15 .fusion-button-text, .fusion-button.button-15 i {color:#ffffff;}.fusion-button.button-15 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-15:hover .fusion-button-text, .fusion-button.button-15:hover i,.fusion-button.button-15:focus .fusion-button-text, .fusion-button.button-15:focus i,.fusion-button.button-15:active .fusion-button-text, .fusion-button.button-15:active{color:#2b4867;}.fusion-button.button-15:hover .fusion-button-icon-divider, .fusion-button.button-15:hover .fusion-button-icon-divider, .fusion-button.button-15:active .fusion-button-icon-divider{border-color:#2b4867;}.fusion-button.button-15:hover, .fusion-button.button-15:focus, .fusion-button.button-15:active{border-color:#ffffff;}.fusion-button.button-15 {border-color:#ffffff;border-radius:2px;}.fusion-button.button-15{background: #2b4867;}.fusion-button.button-15:hover,.button-15:focus,.fusion-button.button-15:active{background: #ffffff;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-15 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.bsi.bund.de\/EN\/Themen\/Verbraucherinnen-und-Verbraucher\/Informationen-und-Empfehlungen\/Internet-der-Dinge-Smart-leben\/Smart-Meter-Gateway\/smart-meter-gateway_node.html\"><i class=\"fa-external-link-alt fas button-icon-left\"><\/i><span class=\"fusion-button-text\">Information from Federal Office for Information Security<\/span><\/a><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;\"><\/div><div class=\"fusion-button-wrapper\"><style type=\"text\/css\">.fusion-button.button-16 .fusion-button-text, .fusion-button.button-16 i {color:#ffffff;}.fusion-button.button-16 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-16:hover .fusion-button-text, .fusion-button.button-16:hover i,.fusion-button.button-16:focus .fusion-button-text, .fusion-button.button-16:focus i,.fusion-button.button-16:active .fusion-button-text, .fusion-button.button-16:active{color:#2b4867;}.fusion-button.button-16:hover .fusion-button-icon-divider, .fusion-button.button-16:hover .fusion-button-icon-divider, .fusion-button.button-16:active .fusion-button-icon-divider{border-color:#2b4867;}.fusion-button.button-16:hover, .fusion-button.button-16:focus, .fusion-button.button-16:active{border-color:#ffffff;}.fusion-button.button-16 {border-color:#ffffff;border-radius:2px;}.fusion-button.button-16{background: #2b4867;}.fusion-button.button-16:hover,.button-16:focus,.fusion-button.button-16:active{background: #ffffff;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-16 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.bmwk.de\/Redaktion\/EN\/Pressemitteilungen\/2023\/01\/20230111-the-cabinet-adopts-relaunch-of-the-digitisation-of-the-energy-transition-and-paves-the-way-for-accelerated-smart-meter-rollout.html\"><i class=\"fa-external-link-alt fas button-icon-left\"><\/i><span class=\"fusion-button-text\">Information from Federal Ministry for Economic Affairs and Climate Action<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-12 fusion-one-full fusion-column-first fusion-column-last fusion-no-small-visibility 1_1\"  style='margin-top:0px;margin-bottom:20px;'><div class=\"fusion-column-wrapper\" style=\"background-color:#c4ced4;padding: 20px 20px 20px 20px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><div class=\"fusion-text\"><h3><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Smart Meter Gateway Technical Issues<br \/>\n<\/span><\/span><\/h3>\n<p><strong><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If you think your Smart Meter Gateway is not working properly, first inform your metering point operator (see above how to reach them).<\/span><\/span> <\/strong><\/p>\n<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">And you are also welcome to <\/span><\/span><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">send us your observations using this form. <\/span><\/span><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If we can offer any advice, we will get in touch:<br \/>\n<\/span><\/span><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"margin-left: auto;margin-right: auto;margin-top:35px;\"><\/div><div class=\"fusion-button-wrapper\"><style type=\"text\/css\">.fusion-button.button-17 {border-radius:2px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-17 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"#\" data-toggle=\"modal\" data-target=\".fusion-modal.stoerungsmeldung\"><i class=\"fa-file-invoice fas button-icon-left\"><\/i><span class=\"fusion-button-text\">Report a Technical Issue<\/span><\/a><\/div><div class=\"fusion-modal modal fade modal-3 stoerungsmeldung\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-heading-3\" aria-hidden=\"true\"><style type=\"text\/css\">.modal-3 .modal-header, .modal-3 .modal-footer{border-color:#ebebeb;}<\/style><div class=\"modal-dialog modal-lg\"><div class=\"modal-content fusion-modal-content\" style=\"background-color:#f6f6f6\"><div class=\"modal-header\"><button class=\"close\" type=\"button\" data-dismiss=\"modal\" aria-hidden=\"true\">&times;<\/button><h3 class=\"modal-title\" id=\"modal-heading-3\" data-dismiss=\"modal\" aria-hidden=\"true\">Meldung einer Auff\u00e4lligkeit am Smart Meter Gateway <\/h3><\/div><div class=\"modal-body fusion-clearfix\"><div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f9175-o3\" lang=\"de-DE\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/12036#wpcf7-f9175-o3\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"9175\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.3.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE_formal\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9175-o3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><script src=\"https:\/\/www.google.com\/recaptcha\/api.js?render=reCAPTCHA_site_key\"><\/script><\/p>\n<table width=\"100%\">\n<tr>\n<td><label> Vorname<br \/>\n    <span class=\"wpcf7-form-control-wrap vorname\"><input type=\"text\" name=\"vorname\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/label><\/td>\n<td><label> Name*<br \/>\n    <span class=\"wpcf7-form-control-wrap nachname\"><input type=\"text\" name=\"nachname\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/td>\n<\/tr>\n<\/table>\n<p><label> E-Mail-Adresse*<br \/>\n    <span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Telefonnummer<br \/>\n    <span class=\"wpcf7-form-control-wrap telefonnummer\"><input type=\"text\" name=\"telefonnummer\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Wohnort*<br \/>\n    <span class=\"wpcf7-form-control-wrap wohnort\"><input type=\"text\" name=\"wohnort\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Ihr Energieversorger<br \/>\n    <span class=\"wpcf7-form-control-wrap energieversorger\"><input type=\"text\" name=\"energieversorger\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Ihre Nachricht*<br \/>\n    <span class=\"wpcf7-form-control-wrap nachricht\"><textarea name=\"nachricht\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><\/textarea><\/span> <\/label><\/p>\n<p><span class=\"wpcf7-form-control-wrap acceptance-884\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-884\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">*Die Hinweise zu <a href=\"\/datenschutzerklaerung\/\" target=\"_blank\">Datenverarbeitung und Datenschutz<\/a> habe ich gelesen.<\/span><\/label><\/span><\/span><\/span><\/small><\/p>\n<p><input type=\"submit\" value=\"Absenden\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/p>\n<div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output fusion-alert-capitalize alert-dismissable\" style=\"border-width:1px;\"><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-hidden=\"true\">&times;<\/button><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><\/div><\/form><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-13 fusion-one-full fusion-column-first fusion-column-last fusion-no-small-visibility 1_1\"  style='margin-top:0px;margin-bottom:20px;'><div class=\"fusion-column-wrapper\" style=\"background-color:#acd4f1;padding: 20px 20px 20px 20px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><div class=\"fusion-text\"><h3><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Further questions<\/span><\/span><\/h3>\n<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Do you have more questions about Smart Meter Gateways, or the energy infrastructure in general?<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Then please contact us using the form below.<br \/>\n<\/span><\/span><\/p>\n<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Questions relating to<em> your<\/em> Smart Meter Gateway should be answered by your <strong>energy supplier or metering point operator<\/strong> (for how to contact them, see above). <\/span><\/span><\/p>\n<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">PPC is the leading developer of Smart Meter Gateways, but does not manage individual devices, or have any access at all to your Smart Meter Gateway or your data.<\/span><\/span><\/p>\n<\/div><div class=\"fusion-button-wrapper\"><style type=\"text\/css\">.fusion-button.button-18 {border-radius:2px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-18 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"#\" data-toggle=\"modal\" data-target=\".fusion-modal.kontakt\" id=\"kontakt-formular-serviceportal-de\"><i class=\"fa-file-invoice fas button-icon-left\"><\/i><span class=\"fusion-button-text\">Contact us<\/span><\/a><\/div><div class=\"fusion-modal modal fade modal-4 kontakt\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-heading-4\" aria-hidden=\"true\"><style type=\"text\/css\">.modal-4 .modal-header, .modal-4 .modal-footer{border-color:#ebebeb;}<\/style><div class=\"modal-dialog modal-lg\"><div class=\"modal-content fusion-modal-content\" style=\"background-color:#f6f6f6\"><div class=\"modal-header\"><button class=\"close\" type=\"button\" data-dismiss=\"modal\" aria-hidden=\"true\">&times;<\/button><h3 class=\"modal-title\" id=\"modal-heading-4\" data-dismiss=\"modal\" aria-hidden=\"true\">Kontakt aufnehmen<\/h3><\/div><div class=\"modal-body fusion-clearfix\"><div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f5273-o4\" lang=\"de-DE\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/12036#wpcf7-f5273-o4\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5273\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.3.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE_formal\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5273-o4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><script src=\"https:\/\/www.google.com\/recaptcha\/api.js?render=reCAPTCHA_site_key\"><\/script><\/p>\n<table width=\"100%\">\n<tr>\n<td><label> Vorname<br \/>\n    <span class=\"wpcf7-form-control-wrap vorname\"><input type=\"text\" name=\"vorname\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/label><\/td>\n<td><label> Name*<br \/>\n    <span class=\"wpcf7-form-control-wrap nachname\"><input type=\"text\" name=\"nachname\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/td>\n<\/tr>\n<\/table>\n<p><label> Unternehmen<br \/>\n    <span class=\"wpcf7-form-control-wrap unternehmen\"><input type=\"text\" name=\"unternehmen\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> E-Mail-Adresse*<br \/>\n    <span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Telefonnummer<br \/>\n    <span class=\"wpcf7-form-control-wrap telefonnummer\"><input type=\"text\" name=\"telefonnummer\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Ihre Nachricht*<br \/>\n    <span class=\"wpcf7-form-control-wrap nachricht\"><textarea name=\"nachricht\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><\/textarea><\/span> <\/label><\/p>\n<p><small><span class=\"wpcf7-form-control-wrap\">\n\t\t\t\t\t\t<span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-acceptance optional\">\n\t\t\t\t\t\t\t<span class=\"wpcf7-list-item first last\">\n\t\t\t\t\t\t\t\t<label>\n\t\t\t\t\t\t\t\t\t<input type=\"checkbox\" name=\"cleverreach\" \/>\n\t\t\t\t\t\t\t\t\t<span class=\"wpcf7-list-item-label\">Newsletter abonnieren<\/span>\n\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t <\/span> (Sprache <span class=\"wpcf7-form-control-wrap radio-333\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"radio-333\" value=\"DE\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">DE<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"radio-333\" value=\"EN\" \/><span class=\"wpcf7-list-item-label\">EN<\/span><\/span><\/span><\/span>)<\/p>\n<p><span class=\"wpcf7-form-control-wrap acceptance-884\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-884\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">*Die Hinweise zu <a href=\"\/datenschutzerklaerung\/\" target=\"_blank\">Datenverarbeitung und Datenschutz<\/a> habe ich gelesen.<\/span><\/label><\/span><\/span><\/span><\/small><\/p>\n<p><input type=\"submit\" value=\"Absenden\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/p>\n<div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output fusion-alert-capitalize alert-dismissable\" style=\"border-width:1px;\"><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-hidden=\"true\">&times;<\/button><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><\/div><\/form><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-4 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.fusion-button-bar):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):not(.fusion-breadcrumb-link) , .fusion-fullwidth.fusion-builder-row-4 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